Contact Centre Solution Designer
CapcoToronto, Ontario, Canada
Posted October 20, 2025
Full Time
About the Company
Capco, a Wipro company, is a global technology and management consultancy specializing in digital transformation for financial services. With expertise in banking, capital markets, wealth management, insurance, and energy, Capco offers end-to-end data-driven solutions and fast-paced digital initiatives. Known for its Innovation Labs and inclusive 'Be Yourself At Work' culture, Capco combines innovative thinking with deep industry knowledge to drive client success.
Job Description
Capco is seeking a highly experienced Contact Centre Solution Designer to lead the architecture and design of enterprise-level customer contact systems. The role involves collaborating with business and technology stakeholders to craft innovative, scalable, and secure solutions tailored for complex financial services environments. This is a senior opportunity for someone with expertise in contact center ecosystems and architectural leadership.
Requirements
- Proven track record as a senior solution architect in the contact centre space
- Deep knowledge of contact centre platforms (e.g. Genesys, NICE, Avaya, Amazon Connect, Twilio) and integration with CRM systems
- Experience designing scalable, secure, and high-availability architectures
- Strong communication and stakeholder management skills
- Ability to work on-site in Toronto 4 days a week
Benefits
- Comprehensive Benefits Coverage
- Retirement Savings Program
- Virtual Health Care
- Employee & Family Assistance Program
- Parental Leave Top-Up
- New Parent Gift
- Wellness Support
- Business Coach