Customer Advisor
CapitaCape Town, Western Cape, South Africa
Posted July 8, 2025
Full Time
About the Company
Capita specializes in innovative business process services across public service, experience, and portfolio, driven by technology and people.
Job Description
Ensures customer issues are answered efficiently, coaches others, and supports escalated complaints. Delivers excellent customer experience, responds to contacts, and captures data accurately.
Requirements
- More experienced Advisors may coach others and support the resolution of escalated complaints.
- To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
- To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
Benefits
- None mentioned