Collections Officer - Midnight Team, Remote

Capital on Tap is a fintech company that provides a business credit card and spend management platform. They are looking for a Collections Officer to join their Midnight team, which services UK and US customers. The role involves working with customers to manage financial arrears and ensure compliance with relevant laws and policies.

Requirements

• Strong communication skills, both verbal and written
• Financial acumen and experience with arrears management
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability and skills to handle difficult conversations and deliver a fair customer outcome

Benefits

• Private Healthcare including dental and optician services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices