Complex Arrears Executive
Capital on TapCardiff, Wales, United Kingdom
Posted October 2, 2025
37000 - 40000 GBP year
Full Time
About the Company
Capital on Tap is a leading fintech provider offering an all-in-one small business credit card and spend management platform. Launched in 2012, the company focuses on simplifying business funding and spending for over 200,000 customers, with cashback rates of up to 1.5% and credit limits extending up to $50,000 in the US. Recognized by Forbes and the Financial Times as one of Europe's fastest-growing businesses, Capital on Tap streamlines the application process, saving business owners time and money.
Job Description
Capital on Tap is seeking a Complex Arrears Executive to support both Collections and Specialist Support teams, focusing on vulnerable customers. The role involves case review, customer engagement, and decision-making, with a hybrid work model at Cardiff Offices for 3 days a week. They are a fast-growing fintech with a mission to help small businesses.
Requirements
- 5+ years of consecutive collections experience within the Financial Services Sector
- Practical knowledge of FCA and industry best practice standards
- Experience with complex arrears, insolvency, legal and senior customer escalations
- High level of risk awareness
- Skilled at handling challenging and complex conversations
- Comfortable in a multi channel communication environment
Benefits
- Private Healthcare
- Worldwide Travel Insurance
- Annual Learning and Wellbeing Budget
- Pension Scheme
- Paid Leave
- Cycle to Work Scheme
- Season Ticket Loan
- Free Therapy Sessions
- Dog Friendly Offices