As a Customer Accounts Manager, you will oversee a team of Specialists focused on rent collection, delinquency notices, resident communications, and accounts payable for assigned communities. You will work closely with team members to provide excellent customer service and manage a team of 4-7 Customer Accounts Specialists.
Requirements
- 3-5 years of experience in property management
- 2-4 years of experience with property-level accounting and resident account management
- 1-2 years of experience leading 3+ team members on-site or remotely
- A high school diploma or GED equivalent is required; a bachelor’s degree is preferred
- Maintains a consistent level of professional customer service
- Excellent written communication skills
- Demonstrated ability to pay close attention to details and perform tasks with consistent accuracy
- Working knowledge of Yardi / Entrata is preferred
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Pet insurance
- 401(k) retirement plan
- Student loan assistance
- Licensing and continuing education reimbursement
- Parental leave
- Housing allowances or gifts
