Customer Care Specialist - Hybrid

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Requirements

• Bachelor’s Degree preferred, or relevant work experience in lieu of a degree
• 1-3+ years of client service experience, preferably in a human services field
• High emotional intelligence and strong communication skills, both written and verbal
• Team-player, with a passion for delivering exceptional customer service
• Exceptional analytical, organizational and time management skills
• Strong change agility and ability to pivot quickly as needed
• Comfortable in a fast-paced environment
• Comfortable meeting or exceeding daily and weekly KPI benchmarks
• Open to feedback, ongoing learning, and comfortable asking questions
• Reliable and consistently punctual
• Independent judgment and discretion

Benefits

• Health insurance coverage
• Life, and disability insurance
• 401K employer matching program
• Paid holidays
• Paid time off (PTO)
• Annual bonuses
• Short- and long-term incentives