SMB Customer Success Manager
Epidemic SoundNew York, New York, United States • London, England, United Kingdom
Posted August 29, 2025
88000 - 112000 USD year
Full Time
About the Company
A global force of 500+ innovators blending tech with music, focused on creating and collaborating on the sound of streaming, content, and culture.
Job Description
This SMB Customer Success Manager role involves managing and growing a portfolio of mid-market customers within the music platform. Responsibilities include driving adoption, ensuring customer satisfaction, identifying growth potential, and collaborating with various internal teams. The position focuses on maximizing customer value and driving retention while actively identifying and mitigating churn.
Requirements
- Passion for music and/or the creative content industry
- Strong analytical and problem-solving skills
- Experience working in a high-volume support model
- Excellent communication skills
- Proficiency in English
- 5+ years of experience in commercial roles
Benefits
- Dental
- Health
- Medical
- Vision
- 30 days vacation
- 6 months parental leave
- 401k saving
- wellness benefits