Junior Customer Excellence Consultant
CargobaseTroy, Michigan, United States
Posted February 3, 2026
Full Time
About the Company
Cargobase is a collaborative platform that connects enterprise shippers and Logistics Service Providers to work together across complex freight operations.
Job Description
We are looking for a Junior Customer Excellence Consultant to support the full post-sales customer journey, including onboarding, implementation, platform support, and customer engagement. The successful candidate will contribute to live implementation projects, handle support queries, and begin managing customer relationships under the mentorship of more senior team members.
Requirements
- 0-2 years of experience in customer support, onboarding, or implementation
- Eagerness to build expertise in customer experience, implementation, and SaaS platforms
- Strong communication skills and attention to detail
- Prior experience in SaaS, logistics, freight forwarder, supply chain, or B2B platforms is a plus
Benefits
- Generous Paid Time Off
- 401k Matching
