Customer Excellence Manager
CargobaseMonterrey, Nuevo León, Mexico
Posted February 3, 2026
Full Time
About the Company
Cargobase is a collaborative platform that connects enterprise shippers and Logistics Service Providers to work together across complex freight operations.
Job Description
The Customer Excellence Manager plays a key role in delivering the full post-sales experience, including high-complexity implementations and customer outcomes, and raising execution standards across the team through hands-on coaching. The role operates within the post-sales system defined by the Senior Customer Excellence Manager and contributes directly to retention stability and expansion readiness.
Requirements
- 4–6 years in post-sales roles covering implementation, onboarding, and customer ownership in B2B SaaS
- Proven ownership of complex customer implementations and high-impact accounts
- Experience acting as an escalation point and mentoring junior team members
- Logistics, supply chain, or B2B platform exposure is a plus
- Experience with CRM and ticketing tools (e.g. HubSpot, Zendesk)
- Familiarity with project management tools (e.g. Jira, Asana, RocketLane)
- Strong documentation habits (e.g. Confluence, internal knowledge bases)
Benefits
- 401k Matching
- Tuition Reimbursement
- Generous Paid Time Off
