Director, Onboard Revenue, Retail, Spa, Art and Communications

Holland America Line is looking for an experienced Director, Onboard Revenue to oversee onboard revenue operations for Holland America Line and Seabourn, including spa, retail, art, and communications. The role requires defining commercial strategies to grow onboard revenue, leading a team of 4 direct reports, and collaborating with concessionaire partners and vendors.

Requirements

• Bachelor’s degree (Business Analytics, Information Systems or Hospitality Management preferred)
• Minimum 10+ years experience in retail business, preferably cruise retail, or related fields within the cruise, hospitality, or travel industry
• Exposed to a variety of industries (Ideally retail, healthcare, beauty, consumer goods and/or hospitality)
• Management consulting experience in a premium firm, with a focus on consumer-branded goods or services
• Strong communication, relationship building and interpersonal skills
• Excellent leadership skills and credibility, with a strong track record of building, retaining and developing high-performing teams
• Knowledge of overall business strategy and operations including business processes, revenue and cost components and drivers of these measures
• Analytical mindset with ability to use data in strategic decision-making
• Excellent negotiation, communication, and relationship management skills
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives