Director, Onboard Revenue, Retail, Spa, Art and Communications

Holland America Line is looking for a Director, Onboard Revenue to oversee onboard revenue operations for Holland America Line and Seabourn. The role involves defining commercial strategies, leading a team, and collaborating with concessionaire partners and vendors. The ideal candidate has a strong commercial business leadership expertise and hospitality/cruise industry background.

Requirements

• Define and implement commercial strategies to grow onboard revenue across all channels
• Lead commercial strategy for onboard revenue businesses and design, implement, and track pre/post/onboard commercial initiatives and performance
• Oversee strategies for guests, crew, and corporate connectivity needs onboard to optimize bandwidth usage and maximize guest experience
• Drive innovation and oversee the development of new revenue streams and business opportunities within designated areas
• Define commercial strategy through product research and testing, gathering guest insight, and measuring impact
• Identify new partnerships to generate incremental revenue and manage implementation
• Identify, select, and deploy new technologies to identify potential guests and develop promotions that drive traffic and revenue
• Align with short and long-term departmental goals and objectives and execute against them while maintaining performance standards
• Lead and provide coaching, counseling, and direction to direct reports to ensure their continued professional growth and development

Benefits

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives