Team Lead, Market Operations

Carvana is a company that sells cars in a hassle-free way, focusing on customer satisfaction. We're looking for a Team Lead to run the local Carvana hub and manage the employee and customer experience. The role involves managing a team of Customer Advocates, developing their skills, and creating a positive work environment.

Requirements

• 5+ years of work experience in a customer-facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization