Team Lead, Market Operations

Carvana is seeking a Team Lead, Market Operations to run the local Carvana hub and lead a team of Customer Advocates. The successful candidate will have experience in customer-facing team environments, management, and strategic planning.

Requirements

• 5+ years work experience in a customer-facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
• Willingness to work on weekends
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for pets
• Wellness program