Customer Success Manager
CATALISEdmonton, Alberta, Canada
Posted October 20, 2025
Full Time
About the Company
Catalis is a leading provider of cloud-based SaaS and integrated payments solutions for government entities at municipal, county, state, and federal levels, delivering tools that streamline processes, enhance efficiency, and improve public service delivery.
Job Description
Catalis is a leading government SaaS provider seeking a Customer Success Manager to manage relationships with Municipal Governments. This role focuses on ensuring customer satisfaction, solutions meet needs, and fosters long-term loyalty, impacting a data-informed decision making process. The position offers competitive compensation and benefits, including professional development opportunities.
Requirements
- Bachelor's degree in business, marketing, communications, or related field
- At least 2 years’ experience as a customer service manager, preferably at a SaaS or technology company
- Ability to travel up to 25-50% within United States
- Strong communication and interpersonal skills
- Experience with SaaS or technology companies
- Ability to work across multiple departments
- Comfort with multiple customers and projects
Benefits
- Competitive compensation
- Full paid vacation
- Comprehensive health & dental benefits
