Customer Success Manager
LaivlyWinnipeg, Manitoba, Canada
Posted September 23, 2025
Full Time
About the Company
Laivly is an ambitious company of innovators building and shaping the future of customer service technology.
Job Description
Laivly is seeking a Customer Success Manager to help customers realize the full value of Laivly's technology. The role involves strategic consulting, account management, and operational excellence.
Requirements
- 3-5+ years of experience in Strategic Customer Success, consulting, or account management
- Background in contact centers, B2B SaaS, or AI/automation technologies is strongly preferred
- Strong business acumen, operational rigor, and experience owning KPIs or SLAs
- Analytical mindset with experience solving complex problems using data
- Experience facilitating discovery sessions, delivering strategic presentations, and creating impactful documentation
Benefits
- Competitive salary
- Flexible work environment
- Opportunity to grow career with a creative and diverse team
- Equal Employment Opportunities in accordance with all provincial and federal laws
