Customer Success Manager
CayuseUnited States
Posted October 15, 2025
Full Time
About the Company
Cayuse is a leading provider of cloud-based research administration software and services, empowering organizations to conduct globally connected research. Their comprehensive platform streamlines the entire research lifecycle, from grant applications to commercialization, enhancing collaboration and improving efficiency for academic institutions, pharmaceutical companies, and other research entities.
Job Description
Cayuse is a company focused on empowering research organizations with integrated technology to conduct globally connected research. They are seeking a Customer Success Manager to ensure customers achieve maximum value from their Cayuse investment, drive product adoption, and identify growth opportunities. The role involves a customer-centric approach and collaboration across internal teams.
Requirements
- Drive Customer Value
- Maximize Renewals & Minimize Churn
- Identify Growth Opportunities
- Cultivate Customer Advocacy
- Optimize Product Adoption & Health
- Champion Customer Success
- Act as Customer Advocate
Benefits
- Competitive Medical Benefits
- Vision, Dental, Short-Term Disability
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
- Wellness Reimbursement
- Remote Work Environment
