Customer Operations Leader
CDTMinnesota, United States
Posted December 10, 2025
97900 - 146900 USD year
Full Time
About the Company
Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry.
Job Description
The Customer Operations Leader will manage and direct the efforts of the Customer Service department to ensure a high level of customer satisfaction while operating within the company’s quality, regulatory, and budgetary constraints.
Requirements
- Manage, hire, and train personnel
- Lead customer service teams
- Support Customer Service teams with escalations
- Support customer development efforts
- Deepen relationships between the company and customer contacts
- Coordinate the involvement of company personnel
- Resolve challenging customer issues
- Utilize company CRM database
Benefits
- 401k retirement savings plan with company match contribution
- onsite health clinics
- discretionary holiday bonus program
- Cretex University
- 24/7 employee assistance program
- wellness program with incentives
- employee death benefit
- employee sick and safe leave