Global IT Service Senior Specialist/Manager

We are seeking a dynamic Senior Specialist, IT Solutions / IT Service Manager to oversee IT service delivery governance and manage service level agreements (SLAs).

Requirements

• Monitor and report on SLA and KPI performance, providing insights for management reviews.
• Analyze complex data sets to identify trends and opportunities for improved service delivery.
• Lead periodic business review meetings with service providers to ensure performance targets are met.
• Collaborate with internal and external partners to drive continuous improvement initiatives.
• Assist in ITSM processes and contribute to enhancing service management functions.
• Strong understanding of IT operations and service management processes.
• Technical proficiency with experience in IT service management (ITSM).
• ITIL certification and ServiceNow experience are highly desirable.
• Exceptional analytical skills, with the ability to handle large amounts of data accurately.
• Excellent communication, presentation, and documentation skills, with proficiency in using visualization tools.
• Proven ability to influence stakeholders and drive problem resolution.
• Strong collaboration and teamwork skills.
• 8+ years of experience in the IT industry.
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Business Administration.
• ITIL certification is a significant advantage.