Customer Support Specialist
CelsiusBoca Raton, Florida, United States • Louisville, Kentucky, United States
Posted March 5, 2026
Full Time
About the Company
Celsius Holdings, Inc. is a global CPG company united by three powerhouse brands and one incredibly talented team.
Job Description
Celsius Holdings, Inc. is seeking a Customer Support Specialist to drive day-to-day customer support operations for Alani Nu’s direct-to-consumer business. The role is responsible for delivering exceptional customer experiences and resolving inquiries efficiently.
Requirements
- 2+ years of experience in Customer Support or Customer Experience within a high-volume CPG or e-commerce environment
- Hands-on experience with ticketing systems and e-commerce platforms (Shopify)
- Ability to maintain support KPIs, analyze ticket trends, and propose improvements in efficiency and customer experience
- High attention to detail with strong QA instincts across customer communications and workflows
- Ability to work collaboratively with cross-functional teams
- Proficient in Microsoft Office (Excel, PowerPoint, Word); reporting experience a plus
- Strong written and verbal communication skills, including escalation management
- Process-driven, proactive, and comfortable in a fast-paced environment
Benefits
- Comprehensive Medical, Dental & Vision benefits
- Long- and short-term disability
- Life insurance
- 10 Vacation days per year subject to accrual policy
- 11 Company paid holidays
- 401(k) with Company match
- Identity theft and legal services