Customer Support Specialist

We're looking for a Customer Support Specialist to join our team at Celsius, a global CPG company. As a key member of our DTC Customer Support function, you'll be responsible for delivering exceptional customer experiences across multiple communication channels. If you're passionate about building long-term relationships with customers and are a solution-driven, highly organized individual, we'd love to hear from you!

Requirements

• 2+ years of experience in Customer Support or Customer Experience within a high-volume CPG or e-commerce environment
• Hands-on experience with ticketing systems and e-commerce platforms (Shopify)
• Ability to maintain support KPIs, analyze ticket trends, and propose improvements in efficiency and customer experience

Benefits

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services