Call Center Manager
CennoxRemote
Posted December 1, 2025
Full Time
About the Company
Cennox is a leading provider of comprehensive services for executing complex change programs across technology, security, and facility transformation. Specializing in ATM parts, repairs, security solutions, signage, and retail technology, Cennox offers end-to-end support including installation, maintenance, and financial services to help businesses modernize and secure their operations efficiently.
Job Description
The Call Center Manager is responsible for leading and optimizing the call center's operations to deliver exceptional customer experiences.
Requirements
- Strong organizational skills
- Excellent written and verbal communication skills
- Ability to communicate effectively with internal and external customers
- Proven ability to multi-task and manage timelines and deadlines
- Pay close attention to detail, accuracy, and completeness
- Demonstrate strong problem-solving skills, and customer service skills
- Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and PowerPoint
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to use sound judgement to make good decisions based on information gathered and analyzed
- Willing to take responsibility and act independently when necessary
