Call Center Customer Service Manager
MCIPasig, Philippines
Posted August 18, 2025
Full Time
About the Company
MCI provides tech-enabled business services and outsourcing solutions for brands worldwide, simplifying contact center operations.
Job Description
MCI is seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors, oversee call center operations, and drive performance across customer service and sales. The ideal candidate will be an experienced leader with a strong work ethic and a commitment to exceeding client expectations. This is a full-time, on-site position within a physical contact center location.
Requirements
- Strong data entry and computer skills
- Fluent in English (spoken and written)
- Reliable attendance and punctuality
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Ability to multitask, self-manage, and stay focused in a fast-paced environment
- Strong interpersonal skills and team orientation
Benefits
- HMO Coverage plus a dependent
- Rank & File: ₱100,000 coverage
- Supervisors/Managers: ₱120,000 coverage
- Dental Coverage
- In-house dental assistance worth ₱5,000
- Free meal during training
- Career growth and learning
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Employee shuttle services
- Company retreats and off-site events
- Sharpen your social skills while meeting awesome people and making new friends