Service Manager (Trucking Industry)
Central Valley GMCBakersfield, California, United States
Posted October 28, 2025
Full Time
About the Company
Central Valley GMC, operating as Affinity Truck Center, is a leading provider of new and used truck sales, parts, and service in Fresno, CA. The dealership offers leasing, rental, and financing options, and maintains a dedicated service department that handles warranty claims and customer service.
Job Description
Affinity Truck Center is seeking a Service Manager to lead and manage their service department, driving profitability through efficient staffing, excellent customer retention, cost controls, and adherence to service record maintenance. The manager will oversee all aspects of the department, from hiring and training to monitoring performance and ensuring customer satisfaction.
Requirements
- Forecasting goals and objectives for the department
- Hiring, training, and motivating service staff
- Approving vacation and sick requests
- Managing budgets
- Maintaining reports and systems
- Directing and scheduling employees
- Developing and implementing marketing plans
- Ensuring compliance with regulations
- Providing customer service
- Maintaining work areas
- Ensuring staff security
- Coordinating with factory representatives
- Handling customer complaints
- Providing estimates and maintaining follow-ups with customers
Benefits
- Competitive wage
- Benefits package