Associate Support Specialist
CertifIDAustin, Texas, United States • Grand Rapids, Michigan, United States
Posted December 4, 2025
Full Time
About the Company
CertifID is a fast-paced SaaS Series A Company that provides a secure platform to verify identities and authenticate wire transfer instructions.
Job Description
We are seeking an Associate Support Specialist to join our team at CertifID, a fast-paced SaaS Series A Company. The successful candidate will be responsible for providing support to customers and vendors, handling inbound inquiries, and contributing to the growth and development of our organization.
Requirements
- Entry level opportunity
- Bonus if you have experience in a client facing role/internship
- Excellent teammate with a consistent record of excelling in fast-growing environments
- Growth mindset, takes risks and champion new initiatives
- Strong social and interpersonal skills
- Strong organizational skills with an ability to manage time and resources effectively
- Excellent communication skills, both verbal and written
- Ability to use strong problem-solving skills, quick-thinking, and use of independent judgment when making decisions that have an impact on customers
Benefits
- 20 days PTO
- 5 Paid Sick Leave
- Birthday off
- Volunteer Hours
- Equity
- Wellness Benefit
- Generous family leave policy
- Hybrid work environment
- Health, Dental and Vision Insurance
- 401k with matching
- Life Insurance