Support Automation Engineer I

At Certn, we're changing how trust works with The World's Easiest Background Check. We're looking for a Support Automation Engineer I to efficiently resolve technical support tickets by applying software engineering principles and AI-assisted technologies.

Requirements

• Exceptional written and verbal business English, with the ability to communicate clearly and professionally with both technical and non-technical audiences.
• A Computer Science degree (or equivalent).
• Minimum of 2 years of experience in technical support, customer service, or fast-paced SaaS/technology-driven environments.
• Strong technical troubleshooting and problem-solving skills, with the ability to diagnose root causes, analyze complex issues, and resolve them efficiently.
• Experience working within defined SLAs, with the ability to prioritize and manage multiple cases effectively.
• Familiarity with CRMs and ticketing software such as Zendesk, Atlassian products, and other SaaS tools commonly used in customer support.
• Strong client-facing experience handling inquiries via live chat, email, and phone, with a passion for delivering exceptional service.

Benefits

• 32 paid time off days per year
• One-time $500 Work From Home Stipend
• $1,000 in Professional Development budget per year
• Ownership & Impact: Your work matters and you'll see it touch millions