Support Engineer

We're creating an AI operating system that transforms how companies work, and we're looking for a Support Engineer to define what AI-native support looks like in practice.

Requirements

• Excellent communication skills in English to effectively engage with a diverse range of users, from various backgrounds.
• Technical debugging capability: Proficiency in reading code, analyzing logs, and investigating technical issues.
• Analytical precision: Demonstrated ability to identify inconsistencies, edge cases, and ambiguities that others overlook.
• Collaborative persistence: Ability to drive knowledge documentation and process improvements across teams.
• Documentation skills: Capacity to produce documentation and responses that are concise, precise, and accessible to both technical and non-technical audiences.
• Curiosity, eagerness to learn, and adaptability with a flair for elegant solutions to first-of-a-kind problems.
• Robust prioritization and multitasking skills to manage multiple customers simultaneously while building organizational infrastructure as an early team member.
• High level of ownership and initiative with a 'doer attitude'.

Benefits

• Significant equity package at a Sequoia-backed startup
• Health benefits for you and your dependents
• New MacBook Pro or Linux machine, monitor, keyboard, etc.
• Opportunity to travel to the EU multiple times a year
• Regular team events and off-sites