Helpdesk Analyst
CGLGeorgia, United States
Posted January 7, 2026
Full Time
About the Company
CGL delivers end‑to‑end solutions in the criminal justice sector, leveraging 50 years of expertise to design, plan, manage, and maintain correctional and related facilities. The firm partners with local, state, national, and international communities to create efficient, sustainable systems that strengthen public safety and community resilience. Its comprehensive service portfolio—spanning planning, design, program and facility management, development and finance, and consulting—ensures each client receives a well‑rounded, dynamic, and practical program tailored to unique challenges. CGL’s longevity and commitment to long‑lasting, community‑focused solutions distinguish it as a trusted partner for public‑sector infrastructure and operations.
Job Description
The Helpdesk Analyst will work on the Corporate IT Support team to assist users and complete internal IT projects. The role installs, diagnoses, repairs, maintains, and upgrades all hardware and equipment while ensuring optimal performance.
Requirements
- Must be able to pass pre-employment drug test and criminal background check.
- 4-6 years Hardware and software experience.
- 4-6 years Experience with desktop Windows operating systems.
- 4-6 years Extensive business application support experience including MS office products.
- 4-6 years Experience with a variety of PC peripherals including modems, printers, monitors and input devices.
- 1-3 years Experience with managing mobile devices and MDM solutions
- Must have excellent customer service by phone and in person.
- Working knowledge of multiple pc diagnostic and workstation analyzer tools.
Benefits
- Paid time off
- Medical, dental, life and disability insurance
- HSA/FSA accounts
- Retirement
- Rewards programs
