Help Desk Analyst- Top Secret Clearance Required
Information Management Group, Inc.City of Schenectady, New York, United States
Posted January 26, 2026
50000 - 72000 USD
Full Time
About the Company
IMG is a leading small business that provides customer-focused professional services in the Information Technology field.
Job Description
Help Desk Analyst position at IMG, handling IT customer service and incident resolution. Must have Top Secret or Q clearance. Hourly rate: $25-36.
Requirements
- High school diploma
- IT help desk/call center experience
- Basic understanding of MS Office software suite
- Basic understanding of computer equipment and core client system software
- Strong customer service skills
- Experience presenting technical solutions and concepts through verbal and written communications
Benefits
- Health, dental, vision, and life insurance
- Short term and long term disability insurance
- 401(k) with generous company match
- Health Savings Accounts (HSA)
- Personal leave plus paid federal holidays
- Professional development and training assistance
