INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.
Requirements
- 2 years' of experience in the beauty industry is a plus
- Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed
- Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities
- Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches
- Be flexible to support other stores and team members when required
- Stay ahead of latest trends, products and competitors
- Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences
- Demonstrate usage and benefits of various brands and products in alignment with the retail policies
- Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s VM guidelines
- Report stock shortages using the stock order form and ensure stock receipt as per set procedures
- Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level
- Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality
- Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store
- Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills
Benefits
- health care
- child education contribution
- remote and flexible working policies
- exclusive employee discounts
