Service Desk Support Analyst
Chapman TrippAuckland, Auckland, New Zealand
Posted January 30, 2026
Full Time
About the Company
We are a collaborative workplace of smart, passionate and hardworking people, united by a commitment to excellence.
Job Description
We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service, enjoys solving problems, and wants to build a long-term career in technology within a supportive, high-performing environment.
Requirements
- 2+ years’ experience in a service desk or technical support role
- Practical experience working within ITIL-aligned service environments
- Strong customer service mindset with the ability to remain calm under pressure
- Microsoft Windows 11 and Microsoft 365
- Active Directory and user provisioning
- Azure / cloud-based identity and services
- Microsoft Teams and collaboration tools
- Desktop hardware, printing, and peripheral support
- Networking fundamentals (LAN, VPN, TCP/IP)
Benefits
- Mobile Phone subsidy
- broadband Subsidy
- Wellness benefits
- Flexible, people-focused workplace
