Service Desk Analyst
Maples GroupCayman Islands
Posted February 2, 2026
Full Time
About the Company
The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.
Job Description
The Maples Group is seeking a Service Desk Analyst to provide remote support on a global level as part of the follow the sun model. The successful candidate will have a proactive and customer-centric attitude, with excellent communication skills and a high service delivery mind-set.
Requirements
- IT Degree
- Two years' experience in a Helpdesk/Service Desk support role
- Working knowledge of Filesite
- Experience working in an ITIL environment
- Knowledge of PC hardware troubleshooting, configuration and set up
- Practical knowledge of network infrastructure with an understanding of the key components and how to perform basic problem solving
- Ability to build rapport with clients, other support teams and external service providers
Benefits
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Sports clubs and social events
