Care Facilitator

We're changing lives every day. For both our patients and our team members. We're looking for innovative and entrepreneurial-minded individuals to join our team as Care Facilitators.

Requirements

• Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless.
• Greets and welcomes patients and families into the Center.
• Serve as first point of contact and resolution for patient issues/concerns/disputes.
• Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
• Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur.
• Reviews ENS notifications and ensures patients receive follow up from their Care Team.
• Examines medical release forms for accuracy and PCP sign off prior to release of medical records.
• Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.
• Prints Patient Check-in Board for billing.
• Troubleshoots Dashboard, phone, and computer issues.
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
• Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
• Assists with Patient Education and Exercise Class activities as needed.
• Distributes insurance verification list.
• Reviews next day transportation list and confirm times.
• Collects, sorts and distributes mail.
• Sets up conference rooms for weekly PCP meetings.
• Performs other duties as assigned and modified at manager’s discretion.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Employee Stock Purchase Plan
• Professional Development Opportunities