Front Desk Supervisor

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Requirements

• Leads a team of Care Facilitators and other front desk staff
• Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed
• Instills ChenMed values and behaviors
• Builds culture and strong engagement
• Promotes team member retention
• Provides clear onboarding expectations
• Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members
• Consistently executes the core model and follows the Center Playbook procedures
• Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients
• Scheduling Optimization
• Front Desk Ambassador
• Serves as first point of contact and resolution for escalated patient issues/concerns/disputes
• Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur
• Reviews ENS notifications and ensure patients receive follow up from their Care Teams
• Examines medical release forms for accuracy and PCP sign off prior to release of medical records
• Reviews phone messages to ensure proper and timely routing and follow-up
• Troubleshoots Dashboard, phone, and computer issues
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance