Referral Coordinator

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Requirements

• Coordinate and process patient referrals to completion with precision, detail and accuracy
• Prioritize HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days
• Schedule patient (Preferred Providers List of Specialist) and notify them of appointment information
• Use Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing)
• Complete orders with proper documentation on where patient is scheduled and how patient was notified
• Prepare and actively participate during physician/clinician daily huddles utilizing RITS Huddle Portal and huddle guide
• Communicate effectively the physicians/clinicians needs or outstanding items regarding to patients
• Enter all Inpatient and Outpatient elective procedures in HITS tool
• Ensure patient's external missed appointment are rescheduled and communicated to the physician/clinician
• Participate in Super Huddle and provide updates on high priority patients referrals
• Address referral based phone calls for Primary Care Physicians panel
• Complete and address phone messages within 24 hours of call
• Check out patients based on their assigned physician/clinician
• Retrieve consultation notes from the consult tracking tool
• Follow up on all Home Health and DME orders to ensure patient receives services ordered
• Provide extraordinary customer service to all internal and external customers (including patients and other ChenMed Medical team members) at all times
• Utilization of patient messaging tools

Benefits

• Comprehensive benefits
• Career development and advancement opportunities
• Great compensation
• Work-life balance