Customer Outreach Specialist

This Customer Outreach Specialist role involves handling incoming cancellation calls, processing payment disputes, and cross-selling insurance products. The role focuses on customer service and resolving account issues.

Requirements

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities
• Follow up on customer issues regarding claims, billing or other service concerns
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card
• Cross sell over the phone
• Process routine requests for service items