Customer Service Representative

This Customer Service Representative role focuses on providing quality service to policyholders, Regional Offices, and US counterparts. Responsibilities include resolving customer issues, documenting policies, and setting customer goals. The role requires collaboration with internal teams to maintain accurate files and clear communication with policyholders.

Requirements

• Analyze and Respond to Policy Holders for Life, Accident and Health products, make online single day record adjustments.
• Process necessary documentation received to maintain accurate files and ensure policyholders receive necessary documentation.
• Collaborate with Internal Teams: Work closely with other departments, such as underwriting and claims.
• Identify and Escalate Issues: Recognize potential discrepancies or complex cases and escalate them to the appropriate team.