Technical Support Analyst

Chubb's Global End User Services (EUS) organization is seeking a Site Support Analyst to assist employees with technical issues, hardware and software upgrades, and policy enforcement. This role involves troubleshooting, training, and documenting solutions related to end-user technology and software, while supporting projects and initiatives. The ideal candidate will be customer-focused and possess strong communication and troubleshooting skills.

Requirements

• Troubleshoot and remediate hardware and software issues
• Support users with printers, digital scanners, smart devices, and video conferencing
• Ensure patch compliance
• Train and guide staff on hardware and software usage
• Maintain hardware inventory
• Manage new hire setups
• Assist with new hire orientations