Associate, Customer Success Advocacy

As an Associate, Customer Success Advocate at Ciena, you will build strong relationships with customers, ensure they realize value from our products and services, and deliver a world-class customer experience.

Requirements

• Engineering Degree
• 1–3 years of experience in a customer-facing role
• Exposure to or interest in customer success, technical support, project coordination, or related roles
• Strong interpersonal and communication skills
• Proactive mindset
• Organized, detail-oriented, and comfortable juggling multiple customer accounts

Benefits

• Flexible work environment
• Prioritization of individual growth, well-being, and belonging
• Opportunities for career advancement