Specialist, Customer Technical Advocate
CienaLondon, England, United Kingdom • Amsterdam, North Holland, Netherlands • Madrid, Community of Madrid, Spain • Belfast, Northern Ireland, United Kingdom • Milan, Lombardy, Italy
Posted November 13, 2025
Full Time
About the Company
Ciena (NYSE:CIEN) is the global leader in high-speed connectivity. We build the world’s most adaptive networks to support exponential growth in bandwidth demand. By harnessing the power of our networking systems, components, automation software, and services, Ciena revolutionizes data transmission and network management. With unparalleled expertise and innovation, we empower our customers, partners, and communities to thrive in the AI era.
Job Description
Ciena is a global leader in high-speed connectivity that prioritizes a flexible work environment and human-centered approach. As a Specialist, Customer Technical Advocate, you will be the key technical interface between Ciena's Global Services & Support team and top-tier customers in your region.
Requirements
- Drive smooth onboarding by aligning expectations with service deliverables.
- Act as a trusted technical advisor to customer Engineering, Operations, and Implementation teams.
- Monitor support cases to ensure SLA compliance and lead executive-level escalations.
- Lead technical discussions, customer reviews, and translate complex issues into actionable solutions.
- Conduct root cause and exposure analysis to drive service improvements.
- Maintain continuous alignment between customer network changes and Ciena's support teams.
- Identify and recommend service opportunities based on customer needs.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance