Ciena is seeking a Consultant, Sales Engineer to support Emerging Internet Content Providers, Data Center Operators, and Content Delivery Operators in the United States. The ideal candidate requires a strong technical background and ability to position Ciena's leadership in networking hardware and software solutions.
Requirements
- Perform technical oversight and on-site customer engagements
- Produce written proposals, network engineering designs/documentation, and quoting solutions
- Communicate and articulate the value of solutions to customers
- Understand customers' current network, software applications, and architecture
- Work with internal and external organizations to drive solutions for customers
- Consult with customers on best practices and Ciena's technology
- Remote sales engineer supporting Ciena's emerging ICP, DCO, and CDO customers
- Serve as customer-facing primary contact for advanced technical issues
- Understand network architectures and their building blocks
- Utilize Ciena's design and modeling tools to model optical network architectures
- Assist in the preparation of quotes, RFx's responses, and forecasts
- Understand and assist customers in their API and software integration efforts
- Collect and assist in assessment of new product features
- Manage and track customer requests and help coordinate sales activities
- Assist Customer Product and Technology solution discussions and presentations
- Support in the development of pricing strategies and incentives to win business
- Assist in tracking of product deliverables and communicating issues to regional teams
- Lead the transition of customers from end-of-life products to other Ciena solutions
- Plan and support product certification, acceptance testing, and network introduction activities
- Make independent decisions on routine technical activities in accordance with company policy and procedures
- Travel up to 50% to customers' sites, R&D locations, and technical conferences
Benefits
- Comprehensive benefits package
- Medical, dental, and vision plans
- 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave and other leaves of absence
