The Training Specialist will perform a wide variety of duties associated with the training and education of all Citizens Alliance Bank personnel.
Requirements
- Assist and support the Training Manager in the development and implementation of both an onboarding training and education curriculum for new employees.
- Assist with refresher training for existing personnel to ensure their knowledge and proficiency as they prepare to serve our customers.
- Under the direction of the Training Manager this position will assist with the design and development of training reference materials and the scheduling and execution of the new and existing employee training curriculum.
- Assist and support the Training Manager in the development, documentation, and implementation of the core system workflow management system to streamline and standardize processes organization wide for accuracy and consistency purposes.
- Assist and support the Training Manager in the updating and redevelopment of critical operations and lending resource materials for employee reference and use.
- Assist the Training in the identification, design, and development of procedures and resources, reference guides, and videos and webcast materials for training and reference purposes for operations personnel.
- Excellent organizer who knows how to prioritize and execute tasks in accordance with timelines; sense of urgency and understanding criticality of situation.
- Cultivates strong relationships with all personnel and vendors to ensure the delivery of high-quality service, on-going communication needs, and operational consistency.
- Ability to prioritize workload.
- Maintain complete confidentiality regarding sensitive customer and proprietary information.
- All employees are expected to exemplify and follow our core values.
- Regular attendance and punctuality when reporting to work.
- Travel for trade and industry schools and seminars as needed.
- This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device.
- Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
- Perform other duties as assigned and requested.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
