Airport Communications Dispatcher III responsible for performing all airport dispatching functions, providing emergency medical instructions, and operating related technology. The position requires ability to work under stressful conditions, analyze and manage situations, and make decisions rapidly.
Requirements
- Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility.
- Provides Emergency Medical Dispatch (EMD) instruction based on the approved EMD program for the airport.
- Fields calls that require EMD instruction and triage the calls to prioritize the handling of emergency medical incidents.
- Participate in the work of a call taker, dispatcher, and performs other duties as assigned.
- Complete all processes and documentations for EMD calls as required by the EMD program.
- Participates in required training to maintain certification as an EMD Dispatcher for the airport.
- Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses.
- Provides on-ongoing communications and coordination support to both emergency and non-emergency operations in the field as required.
- Acts decisively when incident conditions and/or airport staff or facilities are endangered.
- Coordinates communications with off airport responders to airport incidents.
- Staffs and supports the activation of the EOC as directed.
- Conducts detailed and comprehensive briefings to relief telecommunicators before leaving their workstation(s).
- Provides quality customer service on all interactions with the public and AOC supported operations.
- Articulates, promotes, and supports the mission and vision of the Emergency Management division;
- Provides answers and solutions for emergency and non-emergency requests for information and services;
- Reviews and trains to maintain current levels of operations knowledge, stays abreast of continuous system changes, enhances knowledge, and learns new skills;
- Provides input to enhance and improve department services to our internal and external customers.
- Perform other related duties as assigned by the AOC Manager, AOC EMD Supervisor, and/or Emergency Management Director.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Retirement plan
- Paid time off
