The City of Baltimore is hiring a General Clerk (NCS) for the Mayor's Office of Employment Development. The role provides front-line support to the YouthWorks program by delivering excellent customer service, answering a multi-line phone system, and ensuring accurate information is shared with youth, worksites, and the public regarding YouthWorks and MOED programs.
Requirements
- Provide excellent customer service by representing the agency with integrity, delivering accurate information about YouthWorks and MOED programs, and following up on inquiries as needed.
- Answer and manage a multi-line telephone system, screening and professionally directing calls.
- Utilize the YouthWorks system to respond to participant and worksite inquiries, document issues or concerns, and research/resolve requests with appropriate follow-up.
- Support the YouthWorks staff during the Data Assistant’s absence
- Assist with data entry, materials distribution, and organization.
- Maintain and update logs for equipment distribution, supplies, and printed materials in collaboration with the Data Assistant.
- Assist with preparing and organizing materials for mailings, presentations, and scheduled document drop-offs.
- Support the processing, distribution, and tracking of pay cards, charm cards, and related electronic tools to ensure accuracy and accountability.
- Operate office equipment, including telephones, fax machines, copiers, scanners, shredders, and computers.
- Perform other related administrative and program support tasks as assigned.
Benefits
- Medical
- Prescription drug
- Dental
- Vision
- Optional life
- AD&D
- FSA
