Helpdesk Support (NCS) - Mayor's Office of Employment Development

The Mayor's Office of Employment Development (MOED) is seeking a Helpdesk Support (NCS) to provide customer service to YouthWorks stakeholders. The ideal candidate will have a high school diploma or equivalent, 2 years of customer service experience, and 1 year of experience working in the human services field with youth programs. The position offers a salary range of $15.00 - $28.80 hourly and a starting pay of $18.00 hourly.

Requirements

• Answer, screen, and direct calls and emails
• Assist youth and worksites with the YouthWorks application and process
• Ensure accurate data entry, filing, and document organization in youth and worksite folders
• Review and process a minimum of 30 youth applications per day
• Follow confidentiality processes and procedures when handling protected personal information (PPI)
• Investigate and communicate youth and worksite-related concerns and issues to appropriate parties
• Communicate YouthWorks program information to youth, worksites, and other stakeholders
• Assist in the distribution of YouthWorks materials
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.

Benefits

• Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans
• Wellness programs, support groups, and workshops