Loss Mitigation Specialist (Collections)
Civic Credit UnionRaleigh, North Carolina, United States
Posted October 15, 2025
Full Time
About the Company
Civic Credit Union is a member‑owned financial cooperative that provides consumer lending, collections, and debt recovery services to its members. The organization focuses on responsible lending and efficient recovery of post‑charge‑off accounts through collections, skip tracing, and legal action. It emphasizes integrity, growth, and community prosperity.
Job Description
CIVIC CULTURE values diversity, strives for success, and prioritizes employee wellbeing. This Loss Mitigation Specialist role involves proactively managing delinquent accounts by contacting Credit Union members, identifying risks, and developing repayment solutions. The role requires consultative, member-focused support and collaboration within the credit union.
Requirements
- Minimum 4-6 years experience in consumer loan product collections, financial services or related field.
- Understanding of accounting principles and business financial statements.
- Knowledge of credit procedures, policies, regulations, and laws, including bankruptcy and consumer law.
- Strong interpersonal skills and ability to work in a team environment.
- Ability to lift 25 lbs (file boxes, computer).