Technical Support Engineer I
CivicPlusUnited States
Posted November 18, 2025
Full Time
About the Company
CivicPlus is a company that strives to bring its company vision to life through innovation and collaboration, with a focus on providing exceptional customer service and technical assistance.
Job Description
Technical Support Engineer I provides exceptional customer service and technical assistance across all CivicPlus products, utilizing various communication channels to ensure the delivery of world-class support and service to clients.
Requirements
- Deliver exemplary front-line technical support and service to customers
- Investigate, troubleshoot, and resolve customer issues while maintaining clear and user-friendly communication and documentation
- Document all interactions comprehensively using ticketing software
- Cultivate strong working relationships with both colleagues and customers
- Escalate unresolved issues to designated internal teams with detailed documentation
- Identify and escalate trending issues, advocating for the resolution of repetitive usability impediments by product engineering teams
- Serve as a subject matter expert and contribute to product documentation for internal staff and customers
- Review and troubleshoot product / api integrations, compatibility, and end to end functionality
- Provide guidance and collaborate with internal departments to ensure successful outcomes for CivicPlus customers
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan