Customer Success Manager

Clarium is seeking a proactive, relationship-driven Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform.

Requirements

• Act as the day-to-day point of contact for assigned healthcare accounts, ensuring responsive, high-quality support.
• Build relationships with operational and managerial stakeholders; escalate executive engagement with senior team members when appropriate.
• Lead quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify opportunities for growth.
• Conduct regular check-ins, health reviews, and success planning discussions with clients.
• Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction.
• Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact.
• Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans.
• Capture and share customer best practices both internally and externally.
• Collaborate closely with Implementation, Support, and Product teams to resolve client issues and streamline the customer experience.
• Prepare QBRs and executive updates for enterprise clients.
• Provide structured feedback to Product and Engineering to influence roadmap priorities.
• Identify and align expansion opportunities with customer goals in collaboration with Sales.
• Cultivate customer advocates who can share success stories and act as references.
• Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise.

Benefits

• Innovative Environment: Be part of a company revolutionizing healthcare operations.
• Growth Opportunities: Take ownership of client outcomes and grow into enterprise account leadership.
• Supportive Culture: Join a team that values collaboration, continuous learning, and mutual success.