Customer Success Manager (Enterprise)
Heidi HealthNew York, New York, United States
Posted August 28, 2025
166000 - 1660000 USD year
Full Time
About the Company
Heidi Health is a leading provider of AI-driven medical scribing solutions, used by tens of thousands of clinicians worldwide. The company's core offerings include personalized note-taking with customizable templates, document creation through simple prompts, seamless team collaboration, and HIPAA/NHS-compliant security. Heidi Health stands out in the industry by adapting to unique workflows across all specialties, offering a comprehensive suite of medical education, AI, machine learning, software, diagnostic tools, and education services.
Job Description
Heidi is a healthcare company focused on reducing administrative burdens for clinicians and improving patient outcomes. They are seeking a Customer Success Manager to own the end-to-end customer experience, drive product adoption, and advocate for customer needs. The company has experienced rapid growth and is seeking a motivated individual to help them scale their impact.
Requirements
- 2-4+ years in a customer success role at a SaaS company
- Exceptional communication and collaboration skills
- Highly organized with attention to detail
- Self-starter comfortable navigating fast-paced environments
- Experience in healthcare or familiar with clinical workflows (desirable)
Benefits
- Generous PTO
- Wellness days
- Personal development budget
- Equity
