Customer Success Manager

Customer Success Manager role in a leading provider of garage management software, supporting independent workshops and repair centers across the UK and Ireland. The role involves managing and growing an existing portfolio of garage customers, ensuring they get maximum value from GDS products, and driving retention, adoption, and long-term revenue growth.

Requirements

• 3 to 5 years experience in a Customer Success, Account Management, or similar customer-facing SaaS role
• Proven ownership of customer portfolios with measurable impact on retention, adoption, and customer outcomes
• Strong experience delivering product demonstrations and customer training
• Understanding of workshop operations and the challenges faced by independent garages
• Confident communicator with strong problem-solving skills
• Comfortable working independently in a remote role with travel
• Experience using CRM systems with strong attention to detail and organisation

Benefits

• Remote work
• Travel opportunities
• Opportunity to work with a growing business and a key role influencing customer retention, growth, and long-term success
• Exposure to a major cloud platform rollout and integrated payments solution
• The stability, investment, and career opportunities of the ClearCourse Group
• A collaborative, remote-first working environment with real autonomy