Customer Success Associate

Join Bottomline as a Customer Success Associate and play a key role in protecting revenue and supporting customer retention. You will manage the Churn Log, identify and report high-risk accounts, and build strong relationships with internal teams and stakeholders.

Requirements

• Previous experience in Customer Success or Customer Service
• Strong communication skills
• Ability to manage multiple priorities and work effectively under pressure
• Highly organised with excellent attention to detail and time management skills
• Ability to assess business needs and identify risks impacting project success
• Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
• Confident, self-motivated, and collaborative team player with a desire to learn
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of the Finance or Payments industry (including BACS) is desirable

Benefits

• We welcome talent at all career stages and are dedicated to understanding and supporting additional needs.
• We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.